"User-Friendliness of the New Income Tax Portal: A Study on Individual Taxpayers’ Experience"

Abstract: This research focusses on simplifying the tax filing process for individual taxpayers. However, the user- friendliness and accessibility of this system remain critical factors for its effectiveness. This study evaluates the convenience, efficiency, and overall user experience of the new portal through a primary data collection through survey for 51 individual taxpayers. Key parameters such as ease of responsiveness, error handling, and customer support mechanisms were analyzed. The suggestions provide insights into further improvements to enhance the portal’s usability for tax payers.

Keywords: Income Tax Portal, User Experience, Tax Filing, Digital Accessibility, Online Tax System, Usability Evaluation