AI POWERED EMAIL AUTOMATION FOR CUSTOMER QUERY HANDLING IN UIPATH

Abstract: AI-powered email automation for customer query handling in UiPath leverages Robotic Process Automation (RPA) and Artificial Intelligence (AI) to enhance customer support efficiency. The system automates the entire email response workflow by integrating UiPath for email extraction and automation, and OpenAI’s GPT model for intelligent query processing and response generation. Incoming emails are retrieved, analyzed, and processed using Natural Language Processing (NLP) to understand customer intent. The AI-generated responses are then validated, formatted, and sent automatically, reducing manual effort and response time. Additionally, the system includes logging and error handling mechanisms to track processed queries and ensure seamless operation. This solution significantly improves response accuracy, reduces human workload, and enhances customer satisfaction. Future enhancements include sentiment analysis, multilingual support, and custom AI training to further optimize the automation process.

Keywords: AI-powered automation, UiPath, customer query handling, email automation, OpenAI GPT, robotic process automation (RPA), natural language processing (NLP), intelligent response generation, sentiment analysis, workflow automation, unattended bot, machine learning, customer support automation.