Abstract: Healthcare is not made to work in a world where people look for help online before they talk to a doctor. It used to be simple with hospital websites and places to make appointments. Now it is complex with artificial intelligence helping to figure out what is wrong with people patients wanting to get information right away and healthcare providers having to manage appointments and keep patient information safe. As these systems get bigger it becomes a deal to make sure, they are reliable give the right medical information keep data private and are secure. In the ten years people have made many ideas for medical assistants that use artificial intelligence, systems that can figure out what is wrong with people and platforms that can schedule appointments. These systems can look at symptoms give people some idea of what might be wrong and help them figure out what condition they might have. At the time systems that let people make doctor appointments online have made healthcare better by reducing wait times letting people make appointments online and making it easier for patients and doctors to talk.

This review looks at assistant systems that use artificial intelligence and are connected to platforms that let people make doctor appointments. It looks at how these systems work what they are made of and how they keep data safe. By looking at what people have done and what technology is available this study shows what these systems can do now what they cannot do and where they are going to improve how patients are helped and how healthcare is made available, to people.

Keywords: AI Medical Assistant; Intelligent Healthcare Systems; Medical Decision Support Systems; Medical Chatbots; Healthcare Data Privacy; AI-Driven Healthcare Services

Downloads: | DOI: 10.17148/IJIREEICE.2026.14407